Doctor Pouch

We offer worldwide shipping via premium carrier partners like DHL and FedEx, and our goal is to ensure the fastest and most reliable delivery service appropriate for the destination. For some locations a local courier will be preferred (e.g. Russia).

We aim to process your order as soon as possible (1-4 working days). After you have placed the order, you will receive an email acknowledgement. This will be followed by another email containing your tracking information once we have verified your payment details and shipped the item.

Please note that the orders are collected by courier between 11AM and 4PM, Monday to Friday. If you have placed an order during the weekend it will be processed on the following Monday.

You can check the status of your delivery by clicking on the tracking link in your confirmation email. Deliveries normally happen Monday to Friday, 9AM to 5PM. 

Shipping times will vary. We cannot take responsibility for delays due to customs clearance or any customs charges incurred, as it is out of our control and depends on your local authorities.

UK deliveries
Orders from within the UK normally should be with you in the next working day.

EU deliveries
With parcels delivered to Europe, we aim to deliver it in 4 working days. However, due to Brexit delivery might be delayed due to customs clearance, please do give it a little bit of time when it happens. 

International deliveries
International delivery can take from 3 to 14 working days, depending on the country and the speed of their customs clearance process.

All prices for orders outside the UK are tax free.

We don’t charge any extra processing fees, and we don’t include customs fees in the price. This ensures you pay the lowest possible price for the item, however you would most likely receive a notice to pay your local taxes and custom fees before receiving the parcel. That would be issued by your local tax and customs authority and is calculated by them.

Unfortunately it is very difficult to predict the charges precisely, but in the vast majority of cases the difference in price you get when buying an item tax free should cover the fees you will incur.

What will happen if I don’t pay customs or import fees?

Normally customs will keep your parcel for a period of time waiting for fees to be cleared, and after that it will be returned back to us. 

Once we have received your parcel, we will start to process your refund. Please note that in such cases the refund will not include delivery fees. 

If you have further questions please contact us at enquiries@layerslondon.com, we are more than happy to help.

We wish our clients to enjoy every piece they have purchased, however sometimes it might not be the right one. Don’t worry, here's what you need to know about returning your purchase.

Returning an item:

After you have made your decision, and wish to make a return, you must meet the following conditions:

•  It is within 14 days of the delivery date.

•  It is still in its original, unused, unaltered, and unwashed condition.

•  It is still with original tags and packaging.

•  Footwear must be returned with the dust bag and original shoe box as these are considered part of the product. Please place the shoe box inside a shipping box to prevent damage during shipping.

Where can I get the return paperwork?

We do not provide return paperwork. Please contact us as soon as possible at enquiries@layerslondon.com to let us know you’re sending a return and provide a tracking number, if you have one.

Using your preferred shipping company, please send all returns to the following address:

LAYERS (returns)

Ground Floor, 23 Golden Square

London

W1F 9JP

UK

Please note that our boutique return policies are different. The terms for returning purchases made online do not apply to purchases made in store.

Follow our normal return procedure, and please note that it is important to ship international packages using your country’s most reliable shipping company. For added safety, please ensure all packages are shipped with a tracking number. Be sure to keep your receipt and ask for a tracking number, as we cannot be responsible for goods lost or damaged in transit.

If you’ve paid customs tax after receiving the item, please make sure to mark the item as RETURN TO SELLER on the paperwork when sending, as you can use this to claim your fees later from your local customs tax authority.

LAYERS boutique is located in London. We have moved to a new location at 23 Golden Square, W1F 9JP. We were previously located at 17 Albemarle Street.