We wish our clients to enjoy every piece they have purchased, however sometimes it might not be the right one. Don’t worry, here's what you need to know about returning your purchase.
Returning an item:
After you have made your decision, and wish to make a return, you must meet the following conditions:
• It is within 14 days of the delivery date
• It is still in its original, unused, unaltered, and unwashed condition
• It is still with original tags and packaging
• Footwear must be returned with the dust bag and original shoe box as these are considered part of the product. Please place the shoe box inside a shipping box to prevent damage during shipping.
Where can I request to return?
There’s no paperwork needed, please contact us as soon as possible at firstname.lastname@example.org to let us know you’re int ending to return an item and provide a tracking number, if you have one.
Using your preferred shipping company, please send all returns to the following address:
17 Albemarle Street
What will happen if I still want to return the product and do not meet one or more of the listed conditions?
Unfortunately, we cannot accept your return request. Furthermore, if we were not notified beforehand, returns that do not respect our policy may be sent back to the original shipping address at our discretion.
I am making a return from outside of the UK, what should I do?
Follow our normal return procedure, and please note that it is important to ship international packages using your country’s most reliable shipping company. For added safety, please ensure all packages are shipped with a tracking number. Be sure to keep your receipt and ask for a tracking number, as we cannot be responsible for goods lost or damaged in transit.
If you’ve paid customs tax after receiving the item, please make sure to mark the item as RETURN TO SELLER on the paperwork when sending, as you can use this to claim your fees later from your local customs tax authority.